Agency Relationship Management (ARM)

Agency Relationship Management (ARM) is the process we use to establish relationships with our federal agency customers in our collections business.

The Agency Relationship Management & Engagement (ARM) Division serves as the central point of contact for promoting the Revenue Collections Management (RCM) mission and vision to its internal and external customers. To do this, Fiscal has adopted a holistic approach to improve cash management practices government-wide.

Our mission is to deepen business relationships, increase customer satisfaction, enhance the customer experience and improve the delivery of revenue collection products and services. The Agency Relationship Management (ARM) division in Revenue Collections Management (RCM) is responsible for managing the relationship between RCM and federal agencies so the goals and objectives of the government are aligned.