Tools & Tactics
What Fiscal Service Can Do:
Offer online bill payment
Roll out recurring ACH debit functionality on Pay.gov
Promote electronic payment options on websites
Provide PayPal and Amazon Pay
Develop mobile applications
Mandate electronic payment
What Agencies Can Do:
Make electronic payment the default payment option
Educate payers on the benefits of electronic payments
Set expectations for shorter service time
Increase the availability of Point of Sale (POS) card terminals
Use mobile technologies
How Can We Communicate the Message:
- Use websites, social media, e-letters, statement stuffers, and signage to send messages on the convenience of paying electronically
- Include messages about electronic payment benefits and options on receipts payers get
- Create fact sheets, videos, e-letters, and blog posts with appropriate messages
- Send messages about the benefits and ease of adoption
- Make a business case for recommended tools and tactics
- Where appropriate, mail materials to current non-electronic payers